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But she stayed back, kneeling by the emergency hatch to help passengers out. She helped him open the exit hatch when the hijackers began firing. She had earlier secretly hidden instructions inside pages of a magazine to a passenger sitting next to an emergency exit. Survivors said Neerja shielded three children with her body as the hijackers opened fire. People screamed, bleeding, running in the carpeted fuselage of death. The terrorists panicked, opened fire and tried setting off explosives in the deadly dimness, even as bullets ricocheted in the cabin. The on-board power supply had given out and the back-up battery died. Seventeen hours into the hijacking, hell let itself loose when the stricken Pan Am aircraft was plunged in darkness. But she smilingly went about serving sandwiches and coffee to passengers and whispering comforting words. Her calm courage irritated the hijackers, Mitra said, and they often pointed guns at her. “The flight attendant smiled throughout the incident despite the fear surrounding her,” Mitra told James McCarthy of the Cinncinati Enquirer on Sept. “If they had found that out, they would have killed her immediately, I’m sure.” Forty-two other US citizens were still alive on Flight 73. “I still can’t believe she did that,” said Mitra. Sonam Kapoor plays the lead role in the Hindi film “Neerja’Īfter the hijackers ordered Neerja to collect passports of all passengers, she hid the American passports.